Purchased a bath from Aqva, which arrived in good time. However it was the wrong specification (my fault). I spoke to Aqva and they said I needed to email them to get a returns authorisation number. I emailed immediately.
After 5 days of repeated phone calls from myself; when on each call I was fobbed off with the response "it will be with you tomorrow" I have finally arrived at today where I have been told that I can simply send it back to them without any requirement for an authorisation number. In addition, they will pick up the bath for me but will charge me double their original delivery charge to pickup!
Having read the other review on here for them I am now going to try and sell the bath on eBay as I don't believe I would ever get my money back from them.
I will never use this company and would highly recommend that anybody reading this does the same. Absolute Joke
Lula found this review useful
Have never used Zavvi before but they offered the best price for the pes 2013 on 3DS. Account creation, order processing and the despatch of the game were all handled excellently. I will definitely use Zavvi again if they can offer a competitive price.
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