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Reviews (1)

FashionEyewear.co.uk

Change courier...

People works and a Courier services that either asks you to stay at home a whole day during working hours or charges 12£ in addition to the delivery price to have it delivered early morning or on saturday is not acceptable. They do not give the option to change the delivery address as well.

16 October 2012

Reply from Fashion Eyewear

Dear Valerio,

Thank you for leaving us with your review.

We are very sad to hear about your experience with our delivery service. Regarding the change of delivery address, we understand your frustration. We sincerely apologise for any inconvenience caused however, we would like to point out that this is the standard across all reputable e-commerce sites.

People who request last-minute changes to their delivery address have a higher risk level of fraud which is why we cannot change delivery addresses after an order is placed. It also ensures that our customers are protected from any fraudulent activity, which we take extremely seriously.

We appreciate your feedback as it will help us to improve our services for the near future.

We also hope that you will continue use our services when you want to save on your designer eyewear online.

Kind regards,


Customer Services

Valerio´s profile

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Valerio
Reviewer
United Kingdom

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