Frank Macaluso´s profile

Reviews (2)

Ebookers

Like the curate's egg, good in parts

I booked on Monday 3 Feb - PBEBUK9490938624
I received a fast confirmation to my e-mail as is usual. However, 48 hours later there is no sign of the e-ticket that normally follows the confirmation.
I booked another ticket with lastminute.com this morning 5 Feb. Again I received confirmation via e-mail. The e-ticket arrived 3 hours later.
Make of that what you will but so far I am not favouring ebookers.

05 February 2013

Reply from ebookers.com

Dear Mr Macaluso - a further copy of your booking confirmation has been sent to the email address on file. This would normnally be sent automatically for you on completion of your booking and at the latest 30 mins afterwards.

Your booking is confirmed so please do not worry and if you need anything further let us know.

Regards

ebookers team

StressFreeParking - Meet and Greet

STRESS FREE PARKING IS STRESSFUL

Generally poor. Rang 20 minutes prior as instructed, arrived bang on time but had to wait almost 10 minutes. On return, rang twice as instructed and had to wait 25 minutes from time of second call. Unacceptable, would have been quicker to go to the Long Term.
Operator blamed traffic which at 9pm on a weekday evening was just about as lame as you get as an excuse. No apology on arrival of car.

16 October 2012

Reply from stressfreeairportparking.com

Dear Mr Macaluso,

I am very sorry to hear about your problems whilst using Gatwick GLS Meet and Greet.

Stress Free Parking take all customer complaints very seriously and customer satisfaction is of the utmost importance to us.

I can assure you this information has been passed on to the manager at and a full investigation is currently taking place.

I have contacted you directly regarding your review in the hopes that we can help to resolve any problems you experienced.


Kind regards
Lee-Ann
Customer Relations

Frank Macaluso´s profile

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Frank Macaluso
Reviewer
United Kingdom

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