Frank Macaluso´s profile
Reviews (2)
Ebookers
Like the curate's egg, good in parts
I booked on Monday 3 Feb - PBEBUK9490938624
I received a fast confirmation to my e-mail as is usual. However, 48 hours later there is no sign of the e-ticket that normally follows the confirmation.
I booked another ticket with lastminute.com this morning 5 Feb. Again I received confirmation via e-mail. The e-ticket arrived 3 hours later.
Make of that what you will but so far I am not favouring ebookers.
Reply from ebookers.com
StressFreeParking - Meet and Greet
STRESS FREE PARKING IS STRESSFUL
Generally poor. Rang 20 minutes prior as instructed, arrived bang on time but had to wait almost 10 minutes. On return, rang twice as instructed and had to wait 25 minutes from time of second call. Unacceptable, would have been quicker to go to the Long Term.
Operator blamed traffic which at 9pm on a weekday evening was just about as lame as you get as an excuse. No apology on arrival of car.
Reply from stressfreeairportparking.com
I am very sorry to hear about your problems whilst using Gatwick GLS Meet and Greet.
Stress Free Parking take all customer complaints very seriously and customer satisfaction is of the utmost importance to us.
I can assure you this information has been passed on to the manager at and a full investigation is currently taking place.
I have contacted you directly regarding your review in the hopes that we can help to resolve any problems you experienced.
Kind regards
Lee-Ann
Customer Relations
Frank Macaluso´s profile
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Your booking is confirmed so please do not worry and if you need anything further let us know.
Regards
ebookers team