Firstly you have to understand that Interparcel is an intermediary between yourself and a courier. Negotiated rates are passed on to you as Interparcel's client and beats direct rates with the couriers. The booking process is straightforward and expedient with an address book for your regular deliveries.
Customer service is a little lacking should you have a problem or issue and emails are not replied to or acted upon, so you do find yourself on the phone at £0.10 per minute...
Avoid the cheaper couriers, as they are unreliable!! Otherwise seriously an excellent service that I use and recommend to others.
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