John Cunningham´s profile

Reviews (2)

Golf247

Great service, easy to order, fast free delivery, goods intact

It was an easy site to use, product identification, price and delivery details very clear. Ordering process simple and fast. Goods delivered in just over 36 hours not much more they could do. Goods delivered safely with great communication from the courier reagrding delivery time. I would use them again if buying golf equipment

eFlorist

Our Ballerina bouquet was nothing like the advertised picture

Ordering the bouquet and speed of delivery were good but unfortunately the bouquet which arrived looked nothing like the one on the website. Eflorist were quick to respond but felt the bouquet was acceptable as it was a "florists choice" and they could make a bouquet themselves. This is not noted on the Eflorist website only that the bouquet "may vary but should be as similar as possible". So beware you could get something which a florist likes but you do not. For £40 that is a bit too much of a gamble

16 October 2012

Reply from eFlorist

Dear John,

We are sorry to learn of your disappointment. As you have correctly noted, the item you had ordered is what we refer to as a 'florist's choice' bouquet. Essentially, you are ordering a bouquet in particular colour scheme and style. The choice of stems used is left to our florist to create a unique bouquet for you. We would not expect the delivered flowers to resemble the image seen on our website for this item.

Whilst the vast majority of items seen on our website should arrive closely resembling the flower arrangement selected, we do have a small number of these 'florist's choice' bouquets for customers who prefer something a little more unique.

Our website provides significantly more information on this item than you have noted in your review but we offer our sincere apologies for any confusion caused. We can see that your feedback to our customer service team is being passed to our web development team.

Kind regards,
eFlorist

John Cunningham´s profile

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John Cunningham
Reviewer
United Kingdom

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