Great looking website full of exactly the kinds of promises designed to lure in customers 'Same day despatch', prices checked daily', 'no quibble refunds', 'free phone support'.
I ordered some common standard products, not esoteric stuff - replacements for mains halogen downlighters (MR16) and some G9s. Its basics even my local one man hardware shop carries in stock - let alone a dedicated LED webstore. I paid for premium delivery. Website claimed they would be despatched next day (Thursday) so expected delivery Friday or Saturday. No delivery. Email on Monday - got reply from Matt saying order not processed as not in stock - despite claim on website. Was told by him they expected in stock by Wednesday 18th or before. Hear nothing and by Thursday 19th my order still showing unchanged as 'processing'. I phone advertised helpline twice, an hour apart - they don't answer the phone. I phone advertised refunds line twice, an hour apart - they don't answer the phone.
What I object to more than slow delivery, which I can live with - is deliberate false marketing - lying about products being despatched same day when they know they aren't in stock and haven't been for at least a week. I also object to claiming 'free helplines' but when you ring they are uncontactable. Don't bother with Light Rabbit go somewhere else which actually has the goods and will send them to you. I'll update if the refund doesn't come through. Many of their positive reviews have an oddly uniform 'Stepford Wives' quality to them also, how strange.
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