The Wool Company

The Blankets that never were

I have in the past purchased cellular blankets from Early's of Whitney who seem to have gone out of business.
After searching the web, I placed an order with The Wool Company for two cellular blankets by phone about the 19th Sept. I was told delivery would be abut 2-3 weeks, I paid at that time and the cost was debited to my Visa account,

Last week, as I had not received the blankets, I looked at the tracking site, where it said the blankets had been returned, so I phoned the Help desk and was told this was so, the lady could not explain why, but the cost had been credited to my account.

I did not receive a written or phone explanation, which seems customers can be left in the dark and their inconvenience does not worry The Wool Company. I replaced my order, bot not having seen the blankets I am unable to comment on satisfaction value.

Possibly, The Wool Company is using a carrier who does not deliver to Jersey, I receive a lot of parcels via
the normal postal service, L.L. Bean and Amazon, so we are not located in a badly serviced area.

22 October 2012

Reply from The Wool Company www.TheWoolCompany.co.uk

Dear Mr Steventon
Thank you for taking the time to write a review. I am very sorry you have had this experience. We are looking into it and will revert to you as soon as we have the all the facts to available.
Sincerely, Harry Mayman