Ms. mary mathieson´s profile

Reviews (4)


Books arrive destroyed due to poor packaging- thin plastic bag is not for hardbacks

I bought through Amazon very cheap, but paid for Express postage which makes the books quite expensive for second hand. However, the packaging on the books was inadequate, and they arrived completely trashed. I would not expect to pay so much money for P&P normally, and you would expect a book to have more protection anyway. I'm really annoyed.


Bewilderingly inefficient while maintaining a friendly front

My elderly father needs a walk in shower urgently as he is rapidly becoming more disabled. We ordered what he needed from Bathstore in January, and were told it would be fitted the end of the first week of February, but would he mind paying up front immediately and having the products delivered in January and keeping them in his home until the fitting? Okay, not ideal but we agreed. It is now the end of February. The original fitter has been dismissed, and now nothing. The Bathstore is very adept at diverting your complaints and reassuring you that everything is in hand, but absolutely nothing happens. I am shocked that they don't seem to have enough fitters to complete the jobs- it's obvious now- just get the money in and deal with the customers later UPDATE
Still no shower we are now 22nd March- the second lot of Fitters employed by Bathstore called Corinium London are also woefully inept and full of false promises and fake finish dates. It's beyond me how anyone in their right mind can operate like this and get away with it. Meanwhile Bathstore have been paid upfront for materials and fittings.

25 February 2013

Reply from Bathstore


It is very disappointing to hear of the issue that you have reported, may I assure you that this situation does not in any way represent the level of service that we strive to achieve, and I would like to take this opportunity to offer your Father our sincere apologies for any inconvenience caused.

Having investigated matters, I understand that your Father has now been contacted and arrangements have been made for an Installer to visit 25th February.

Should you require any assistance further, please do not hesitate to contact me on the number below.

Kind Regards

Paula Davies
Customer Service Manager
08000 23 23 23

Festive Lights

Efficient, honest

No problems at all with this company. Straightforward, quick and efficient

Great products, but really sketchy service- not good if you have a tight deadline

Although I love the variety of products, I have had pretty dismal service in terms of receiving the correct goods on time. The staff are polite and apologetic, but they should have offered a better solution to an incomplete delivery to make amends- not sure I will use them again, as I can't be sure to get what I want on time for an event.

Ms. mary mathieson´s profile

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Ms. mary mathieson
United Kingdom