My elderly father needs a walk in shower urgently as he is rapidly becoming more disabled. We ordered what he needed from Bathstore in January, and were told it would be fitted the end of the first week of February, but would he mind paying up front immediately and having the products delivered in January and keeping them in his home until the fitting? Okay, not ideal but we agreed. It is now the end of February. The original fitter has been dismissed, and now nothing. The Bathstore is very adept at diverting your complaints and reassuring you that everything is in hand, but absolutely nothing happens. I am shocked that they don't seem to have enough fitters to complete the jobs- it's obvious now- just get the money in and deal with the customers later UPDATE
Still no shower we are now 22nd March- the second lot of Fitters employed by Bathstore called Corinium London are also woefully inept and full of false promises and fake finish dates. It's beyond me how anyone in their right mind can operate like this and get away with it. Meanwhile Bathstore have been paid upfront for materials and fittings.
Although I love the variety of products, I have had pretty dismal service in terms of receiving the correct goods on time. The staff are polite and apologetic, but they should have offered a better solution to an incomplete delivery to make amends- not sure I will use them again, as I can't be sure to get what I want on time for an event.
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