I had a rather nasty crack at the top of my SL. Phoned Ins Co and was answered by Autoglass. Made an appointment, paid them the £70 x/s and left the car with them. Picked it up four hours later, job done, proper glass, proper tint, proper rain sensor. All the "bits" on the screen, tom tom, tax disc, laser detector etc all back exactly they started.
All in all a painless experience and a good performance. I've never used them before but have heard several horror stories about Autoglass, so I must admit to being a little aprehensive. Credit where credit is due, they did a very good job.
Been using Majestic for years. Always find the staff helpful and often they have useful &/or interesting wine suggestions. Also free delivery which with my local branch (Peterborough) is very flexible. Soon after I've place my order on-line they ring to see when it's convenient to deliver.
At the shop they always carry the case(s) out cheerfully.
Nice shop, nice people, nice wine!
The order number above relates to an order for two new pairs, which were ordered early Feb and dispatched 26th Feb. So far so good.
Despite many enquiries I still do not have the other pair. The reasons I have been given are inconsistant and variable so it is very difficult to asses whither I will actually ever get them, it which case, as an organisation, they are no longer a good price option.
Despite being reasonably satisfied with the price and quality, (I have also had three pairs reglazed), I would not use these people again. They obfuscate and delay, whither this is down to their business model or simple incompetence I do not know. As I intend to do no more business with them I will never find out.
Update 21st April and guess what...I'm still waiting for my second pair. Off to trading standards next week!
Karren Catherine Harriet Hollister found this review useful
I bought a voucher for a coffee machine. After a couple of months it stopped working.
Went to the manufacturers who directed me to the seller. Seller ignored me. Contacted Groupon who said they would contact seller for a returns authorisation after which I would get a refund, but that it would be a minimum of ten working days before I would hear anything from the seller. After this period, having heard nothing, I contacted Groupon again. This time they agreed to a refund and indeed repaid me.
So far so good, except that I was still £5.99 short for the postage. I asked the seller for my money. no reply, I asked Groupon to ask the seller on my behalf. In fact I had to ask three times before they would even answer my question, and the answer was no, they would not ask the seller to refund me.. So several emails later both to Groupon and the Seller and I'm still short of the postage.
Not a lot I know but I don't see why I should stand the loss. Groupon should be ashamed of themselves. I won't be using them again.
Best shop in the word. It's often said that the true measure of an organisation is how it deals with errors. Well. Amazon rarely makes them, but when it does, it fixes them quickly with an extraordinary attention to detail. It's the kind of service that one used to cheerfully pay extra for at a certain high street store who claims to be never knowingly undersold. Given that they no longer provide decent service, my business now goes to Amazon. Better service and better prices!
I bought a wonderful Villaware espresso machine via Groupon. Here lies the problem I think. I'm sure Groupon purchasers get a second class service. It took an age to dispatch and neither of my two emails, one of which was bounced back saying it was a bad address, were answered (and yes I did use their website enquiry form). Moreover, when I telephoned firstly there was no answer then when it was answered the receiver was immediately put down. In the end I telephoned Groupon who were not a lot better. Eventually I did manage to contact them and the response was to read of a script. Anyway, finally the machine did arrive and very good it was too. Whether my blood pressure is up to another purchase, the jury is out!
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