The Wool Company

Excellent service - a pleasure to do business with such a friendly company!

I originally ordered a lightweight merino wool blanket in the Tartan of my son-in-law`s family ready to send out to the baby, but unfortunately had a phone call a couple of days later to say that this particular tartan was no longer in available from the Wool Company. The lady who called was very apologetic and offered a refund to my credit card, or perhaps I would like a different tartan as there were plenty to choose from. I explained that it would not be right to send a different tartan! The refund appeared on my statement very quickly. Once the baby had arrived and it was a boy, I decided to order the blue tartan baby blanket. (a cute pale blue and white tartan pattern). I had trouble ordering this item on-line, so phoned the Wool Company. I was helped by a charming lady who offered to send the blanket direct to Australia, and very patiently took down the rather obscure address, and details of what I would like added to a gift card. She explained that the postage to Australia would be added to my Credit Card payment. I have had a lovely e-mailed photo of Cameron snuggled under the new blanket the day it arrived, and he looks very happy with it! I would certainly recommend the service that I received from the Wool Company - many thanks.