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Reviews (1)

The Plumbing Shop

Our goods have still not arrived very poor service

This item was ordered and we paid for fedex delivery. We have been without our shower for a week now and the part still has not arrived! I sent e-mail today chasing order and still do not have it. Cannot believe you want feedback when you have not supplied goods.

18 October 2012

Reply from The Plumbing Shop Ltd

Good morning

I am sorry to hear that you have had to wait a week for your order to be delivered, the delivery times on our website are normally a very good indication of delivery time and these delivery times are normally met. Unfortunately our stock order took longer to come in than usual and therefore impacted on delivery of your order.

I appreciate that we should have notified you of a delay and i apologise that this did not happen. This is certainly not normal practise for the plumbing shop and i can assure you that if you do decide to shop again with us in the future it will not happen again.

I have also this morning refunded your delivery charge to go some way to apologise for the service you have received.

If you would like to discuss the matter further please feel free to contact us on 02380 382835.

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J Gellard
Reviewer
United Kingdom

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