We booked a holiday recently ...had a problem as we were charged twice...
We received almost 25 calls from customer services ,...asking if we have received our refund.we were contacted after we came back from our holiday as well..asking for the feedback for the holiday.
I would recommend ASHISH JAIN who is the manager in customer services, I can assure if he is dealing with your problem, he will resolve it .We are pensioners and me and my wife are very grateful to him...God bless
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