The Plumbing Shop

Exceptionally poor communication

Awful communication. Ordered some competitively priced shower parts showing 1-2 day delivery; received a swift acknowledgement of order. After a week of waiting, I chased with an email that was not responded to. After 2 weeks I chased by phone, to be told (politely) that the item would be another 7 days before they received it from their suppliers (so of course I cancelled the order). This is a joke. Customers should be kept informed of any delays as any serious online business would do. Item is still showing 1-2 day delivery on their website. Will not be using again and certainly will not be recommending.