FUN 4 KIDS? POSSIBLY, BUT NOT FOR ADULTS TRYING TO OBTAIN SATISFACTORY CUSTOMER SERVICE FROM THIS COMPANY - ALL THE SADDER, BECAUSE IT USED TO BE EXCELLENT. I REPEATEDLY EMAILED THEM FROM OCTOBER 2012 ONWARDS REQUESTING A REPLACEMENT NET FOR A CHILDREN'S TRAMPOLINE, WHICH HAD BEEN VANDALISED BY NEIGHBOURHOOD YOBS. I WAS TOLD THAT THIS ITEM HAD SOLD OUT BUT FURTHER SUPPLIES WOULD BE AVAILABLE IN DECEMBER AND I'D BE NOTIFIED OF THE DATE. BY LATE DECEMBER I'D HEARD NOTHING AND EMAILED A REPEAT REQUEST, TO BE TOLD THAT THE DELIVERY DATE HAD CHANGED TO MARCH 2013. BY 18TH MARCH I'D STILL HEARD NOTHING AND IT TOOK THREE FURTHER EMAILS FROM ME TO TRACK THE ITEM DOWN, ONLY TO FIND THAT, THOUGH I'D SUPPLIED ALL DELIVERY AND PRODUCT CODES, THESE WEREN'T LISTED IN THE REPLY AND A FURTHER EMAIL REQUEST WAS NEEDED BEFORE THE REQUIRED INFO WAS GIVEN AND THE NET PURCHASED. WHAT'S GONE WRONG? THIS WAS FORMERLY7 A FIRST-RATE COMPANY TO TRADE WITH, BUT NO LONGER - AND IT'S IMPOSSIBLE TO CONTACT THEM BY PHONE, ONLY BY EMAIL, WHEN THEIR REPLY OFTEN TAKES DAYS. NOT A HAPPY EXPERIENCE AND NOT GUARANTEED TO ATTRACT MY CUSTOM IN FUTURE. WHAT A PITY!
Catherine Butters found this review useful
No complaints about the quality of the wine-bottle stoppers - they were excellent, but four days to deliver? Not top of my pops list for speedy service, so come on you W/w guys and get your act together more quickly.
Inkubus undoubtedly provides an unbeatable service in terms of product quality, speed of order despatch and customer satisfaction. Excellent value for money and after-sales service are the hallmarks of this company, with which I shall happily continue to place my custom in future. Recommended unreservedly and without hesitation.
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