Booked a ticket which they couldn't deliver wile telling me refund will be no problems. 6 weeks later, I am still waiting for the refund. Their customer service is appalling: long wait, no clue, busy lines, the left hand doesn't know what the right hand does. I had booked tickets before with them and had never a problem but once you have to get in touch with the customer services.... it turns into a nightmare. I did an online search and they have an appalling reputation for customer services. Apparently, they have a 90 days refund policy.... I wish I has known before hand and that is why I take the time to write reviews. And I still have no clue when I will get a refund.
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