i heard a knock at the door and as i had just come off a night shift i had to get up. didn't take any longer than 15 seconds to get downstairs and when i got to the door, the driver had left the parcel outside my door and was already in his van driving off!
I tracked the parcel online and it had been signed for by the driver. That is really bad as what if the parcel had been stolen? I would have lost £30 of dog food!!
I complained to them later that day and said it's disgusting blah blah blah.
They later replied saying that it wasn't a service that needs a signature. Um hello?? It was signed for. So i sent another message with the print screen of the signature that isn't mine. Still waiting for a reply. It's a shame i can't use another company to get my stuff delivered. I'll just have to go in store next time.
Wherever you can, avoid at all costs!!!
haha what a joke! just tried ringing them as they haven't replied to my 2nd message and there is a problem with line and to ring back later! you are a bunch of frauds and i will be reporting you
my other half has used this site a couple of times, with no problems.
i use it, and i'm very annoyed with it.
booked a collection for the 12th nov but i need to change it as having problems with the printer and can't get it printed until the 12th. can't find an option to change the collection. when i call them, the lines are closed. They mention the live help 7 days a week. well i would love to see this! what a joke this "company" is.
Ages ago i wrote a review saying i wasn't happy as i wasn't notified that something was out of stock even though it was in stock when i placed the order.
But i have been using them a bit over the last month or so and i'm very happy with them :) Love the free delivery and i actually got courier service the other week for free! No idea why. They are great value for money too
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