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Tons of Tiles Ltd

Ridiculous delivery charges - completely disproportionate

While I am most pleased with the product, I think it is very unfair that the cost of delivery (within the UK!) was very nearly double the cost of the box of tiles! I would have much preferred to pay more for the product, with accordingly priced delivery. It is completely disproportionate to charge £25 for a box of tiles (discounted) but then charge £29 for delivery, and on top of that, to then charge between £12-£30 extra to choose a time, with no 'anytime' option! If you want to sell products, it's your duty to deliver them to your customers, not to skank them on delivery charges which are not transparent! You can have any number of items large and small delivered for reasonable costs. I suggest you change your forwarders!

23 October 2012

Reply from Tons of Tiles Ltd

Hi Suzannah,

Thank you for taking the time to chat with us regarding your response above. As explained the standard pallet rate of £29.50 is our "anytime" service (9-5). The additional charges are optional extras for those who require a particular timed delivery slot.

We appreciate your time in clarifying this matter,

Kind regards,

Tons of Tiles

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S.Lipmann
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United Kingdom

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