Purchased a Titan long reach hedge trimmer from Screwfix online, product priced at reasonable cost. Item delivered promptly the following day by Parcelforce. I opened the item and noticed a smell of petrol from the box, on inspection I noticed that the guard had grass on it, the product had obviously been used. I contacted Screwfix by telephone and informed the operator of the problem, l was informed that the item was not in stock at any of the branches, I was offered a refund which I was a bit reluctant to accept, as I really wanted and needed this item. I suggested that if the item was reduced and as long as it was working then I would accept it. I was offered a £20 discount, I was then informed that it would be off the next purchase, anyway I accepted this and agreed that on condition that it was ok I would keep the item. Later on further inspection of the item and packaging I found a delivery note with a handwritten explanation of the fault. The previous purchaser of this item had assembled and used this product only to find that the petrol cap was leaking and was extremely dangerous to use. SCREWFIX SHOULD NOT HAVE SENT THIS PRODUCT OUT AS NEW AND SHOULD CERTAINLY NOT HAVE SENT OUT A DANGEROUS ITEM WHICH COULD HAVE CAUSED SERIOUS INJURY HAD THE DELIVERY NOTE BEEN TAKEN OUT. This was the first item purchased from Screwfix, unfortunately with this service it will be the last.
Alistair Hamilton found this review useful
Travelled recently to Paris using Jet2, booking online and selecting flights and departure airport very easy and straightforward. Online check in was excellent and baggage handling at airport was so quick and easy. After arriving at airport and depositing our bags we were through to security and departure lounge within minutes. Would certainly recommend and use again
Great service, good communications throughout the process, everything promised was delivered. Very good company to deal with, emailed every step of procedure and payment was promptly received. Payment was for amount quoted as items were in good condition. Have used other companies previously and faults were always found even though none existed.
Would certainly recommend and use again. Thank You
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