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Be prepared to wait !

just received my premium leather Scandinavian chair in Paris, France

pros : gorgeous leather , beautiful brushed solid steel legs , very sturdy construction

cons : it took 10 weeks from London to reach Paris ( via Barcelona ) .

It certainly does not take 1 or 2 weeks to get delivered from the arrival in their warehouse as stated in their web site
( http://www.infurn.com/en/delivery-time ) .

I was provided a wrong tracking number link and wrong courier ( Helmann )

Infurn uses now a spanish courier ( BCC.es ) . I have to contact them to get a tracking number ( http://www.albaranes.net/tracking.php?cliente=900001&cartaporte=qXXXXX ) .

Unfortunately , this link does not provide detailed information .

I have no problems that it could take several weeks delivery from London to Paris ( I think that for heavy shipments , Infurn gathers them for the spanish courier - shipment by sea ? to Spain and then trucks ? )
and do not send them individually ) , BUT it should be stated in sales conditions .

Infurn stated

First post production (delayed by up to 8 weeks)
If a product did not pass the quality controls and delivery is delayed because of us you will receive a credit equal to 10% of the according product value on your account.

But what in case of shipment delay ( 8 weeks delay in my case ),

is there any credit given too ?

( order AU-136829 )

So I am neutral , Infurn buying experience could be much better

22 October 2012

Reply from Designfurn LTD (infurn.com)

Dear Mr. Truong,

Unfortunately due to the change from Hellmann to our new Spanish Courier BCC, there has been a few cases where the shipments were delayed, we do apologize for this inconvenience.

We are happy that you received your product and that it lives up to your expectations despite the delay in delivery.

Our offer of credit to the customers account is given on production delay only unfortunately.

We are working hard on achieving a perfect cycle of order, production, delivery and satisfaction within our promised time-frame.

We thank you for your review here on trustpilot, this enables us to improve our service.

Kind regards,

Terry Piotrowski
Forum Coordinator

Duc Truong´s profile

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Duc Truong
Paris, France