Although I do not think it was due to Joker's Masquerade, and probably more to do with the delivery service they use, part of the items I ordered arrived broken beyond use. The dress I bought was also far too big despite apparently being a small. I sent an e-mail of complaint and was told I cannot be refunded for the dress as I've already worn it but they can give me a 10% refund on the sword, or a full refund if I return it. As the sword was mostly in bits and I had disposed of the packaging I opted for a 10% refund instead.
I am not sure if I would order from here again.
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