I've been with O2 for 8 years and use them for my phone and internet. I think the service is outstanding. It is rare to find a large company that still genuinely cares about its customers. On the rare occasion I have an issue, it is resolved immediately in a very considerate way (most of the time its my mistake).
Bills always correct, signal is great, prices are reasonable to low but most of all their customer service is exactly what it says it is, a 'service for customers', something many companies have lost sight of.
Please keep up the good work O2. I think you are brilliant and actually enjoy calling your customer services.
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