Ordered items after the cut off time so that I could have them delivered on the date required (2nd October). At 18.35 on the due date a courier arrived. I understood that the two items were coming from different companies so would not necessarily arrive together. What I wasn't expecting was to have only HALF the components for my desk delivered with NO LEGS for it and no chair at all. Of course, their customer service team only work from 10am to 4pm whilst their customers are potentially still waiting for their goods. I am now not at home for another couple of days which means that I can't set up my home office and get it all working.
BUYER BEWARE - although I still only have half a desk, the customer service that I have since received has been excellent. I sent an email after the goods failed to arrive and received a call from Furniture 123 at 9.10am on 3rd October to sort it out. I will update further once the issue has been resolved.
Box 1 arrived on time with part of the desk. Box 2 finally arrived on Saturday. I firmly believe this was the fault of CITY LINK (who are total p00p). The chair that was supposed to arrive next day was re-scheduled for the Saturday with DPD (confirmation text received). My OH dropped me off at a course in London and had to speed home on the Friday because I received a text stating delivery would be FRIDAY between 10.35 & 11.35. Apparently they were going to attempt delivery but it was definitely scheduled in for the Saturday if no one was home. He made it back and within 5 minutes of him being home, DPD delivered.
I wouldn't use this company again as I spent too much time trying to actually get the goods that had been paid for,
Debbie Summerland found this review useful
Because I can't even get a response from their so called customer service team. I placed an order for two items - syringes and Melolin pads (basic medical items). Got an email the following day saying part of the order was out of stock. Tried to call CS - on hold for ages so thought I would email. The link in the email didn't work and the email address it was sent from said it was an unmonitored one - but it was the same email address given to contact the sales/CS team. I eventually got sent a link to a ticket that had been opened on 09.09.13 morning and I have asked THREE times since then whether the order has been cancelled as I requested. No response in 24 hours and their online chat is a total joke. After FOUR MINUTES it logged out of the chat box and an email template popped up. How this company makes money is a wonder.
AVOID AT ALL COSTS. If a medical company can't stock something as basic as a syringe, there's no hope.
Photobox had a sale on so purchased vouchers that allow you to buy items at the sale price, but create your artwork within a month. I decided on the photo I wanted on my canvas and ordered it just before midnight on Saturday. It's now 10.20 on Monday and it's hanging on my wall. Impressed with service and end product, Looking forward to receiving my aluminium print very soon !
Ordered a next working day delivery item for my holiday and specifically made arrangements to be in to receive it and then get an email from Evans telling me that they have kindly refunded my delivery charge because this useless bunch of &^%^&$ can't even do their jobs - and not for the first time either. I've told Evans I won't be shopping with them again and if I see a delivery service that offers Hermes as the courier, then I won't bother. I wish there was an offer of ZERO stars as that's all this shambles of a company is worth.
Jo V Wilson found this review useful
Great delivery service - pay for next day and not only do you get what you pay for, you get tracking information too.
As for their products, I am a repeat customer several times over, and being a fussy so and so (polite or what ?!), that's high praise indeed. If their goods and services were rubbish, they would have been binned a long time ago.
If you're looking for chocolate products, especially for cake decorating, don't go anywhere else. Their cigarello's come with very few breakages and they are the best tasting too.
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