I ordered a Dyson DC 35 vacuum. Expected next day delivery, but it didn't turn up. E-mail to the company elicited an immediate response (problems with supplier) and delivery made the following day (so 4 days in total). Was given a one hour delivery slot and the very polite courier arrived right on time. First time I have dealt with the company and was initially concerned at non-delivery, but now very happy and would recommend.
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