This company is awful. I waited over six weeks for my order which never arrived. I then emailed them to enquire but no response. Only after opening a dispute via Paypal did they respond asking me to wait another two weeks! I declined and requested a refund which has still not arrived. I have escalated with Paypal so fingers crossed I will get my money back. Companies such as this should not be allowed to operate.
I was not aware that this company had such a bad reputation until I read many other online reviews. They gladly took my money for the hire of a limo for my daughter's prom however, only when I called two days before the event just to confirm that all was still ok with the booking, did they advise me that they are not able to honour the booking as they do not have a vehicle! When I asked the "Customer Service agent" said "it may have been involved in a car accident!". I was not happy with the explanation however my main concern was to recover my money and to go to another, more reliable limo hire company. If you are thinking of hiring a limo, I would definitely NOT recommend this company at all .
I don't buy my Guinot products from anywhere else. Abloomnova has the best products and often the bigger sizes available make luxury available for every day use! A*************************
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