i'm with first utility , around 2 weeks ago i rang them to enquire what our balance was, they advised we were £1042 in credit, a nice surprise just after christmas , i asked for the money to be repaid to our account which they did within 7 days, to double check i emailed them after the refund to enquire about the balance which by email they advised was now zero, we have just received a bill in january for £945, when i rang them , after spending nearly 2 hours on the phone being passed to various departments , i was advised that a bill hadn't been generated since august due to their system error, since we were paying a dd of £220 a month it looked like we were in credit and the advisor mistakingly hadnt taken into account our recent bills, it was implied it was up to ourselves to make sure we received a monthly bill and the outstanding amount would need to be repaid.
Mark Lomas found this review useful
ordered some flowers for valenties day for a surprise for the wife , got a phone call on delivery day , wife answered , smiled and passed the phone to me saying its interflora for you , idiots, nice surprise , adulterous husbands beware interflora are not discreet , dont buy anything for your girlfriend, you may find it difficult to find an excuse when the wife answers and she doesnt get a delivery,
We use this company a lot, really easy to find the cheapest courier in one go, and most of the time cheaper than going direct to the courier direct, never had one issue in over a year
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