Bought a Groupon voucher worth £20 for the price of £9. Used it to buy 3 cushions worth £8 each and paid the extra £4. Received confirmation and the discount had been applied. Went to collect them in store but they claimed I had only bought 1 cushion, despite paying £4 extra and I was not allowed to take the cushions which were sitting on the shelf.
Came home and phone customer services, and were on the phone for nearly a hour, they said to send them your confirmation (you would of thought they would have it on their system). Emailed them 4 times and never got a response.
Went back into store a week later and asked to speak to the manger, they said all they could do was ring the own customer services (the same one as everyone else calls) as apparently they can not retrieve orders made online in store.
After waiting nearly a hour for them to talk to the moron on the end of the phone. I literally demanded to see the manager.
I explained what had happened and and 30 seconds later she gave me 2 more cushions and said she would sort it out with their suppliers.
From the comment below I think they only took £4 of the Groupon voucher and only gave us a third of the order and I was at no point informed of this. So I would have in fact paid £13 for a £8 cushion if they had it their way. That seems like a scam to me.
I estimate I have spent around £15 on phone calls, parking, petrol etc and 4 hours of my time trying to get my two cushions!
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