I bought a microwave from the Comet in Yeading which turned out to be loo large for my kitchen. I had slit open the tape on top of the box but had not touched or removed anything from inside the box. When I tried to return or exchange the item the following day, I was told that their policy was not to accept for return any item that had been opened. This policy is not posted anywhere in the store , nor is it on the receipt. It is to be found in a separate brochure which most customers would not even read until after they realized that an item needed to be returned. In addition, the staff were extremely rude and condescending.
I have shopped in stores all over the world and I have never encountered any other company with this exteme a policy, especially for large expensive appliances in undamaged packaging. Argo, B&Q, Tesco, Costo will all accept returns even if the package has been opened. I know because I spoke with the managers in these stores.
I will never make a purchase from Comet again and I would advise all prospective consumers to think very seriously about shopping elsewhere.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.