I bought a microwave from the Comet in Yeading which turned out to be loo large for my kitchen. I had slit open the tape on top of the box but had not touched or removed anything from inside the box. When I tried to return or exchange the item the following day, I was told that their policy was not to accept for return any item that had been opened. This policy is not posted anywhere in the store , nor is it on the receipt. It is to be found in a separate brochure which most customers would not even read until after they realized that an item needed to be returned. In addition, the staff were extremely rude and condescending.
I have shopped in stores all over the world and I have never encountered any other company with this exteme a policy, especially for large expensive appliances in undamaged packaging. Argo, B&Q, Tesco, Costo will all accept returns even if the package has been opened. I know because I spoke with the managers in these stores.
I will never make a purchase from Comet again and I would advise all prospective consumers to think very seriously about shopping elsewhere.
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