I have been shopping with HQHair for a few years now, as they stock some brands that we don't have in Australia. For the first couple of years, things were great - customer service replied promptly to queries, and my package usually arrived in about a week. But the past couple of years, I have found that it hasn't been the same - customer service doesn't always answer my queries, and my parcels take 3 or so weeks to arrive. The items are also just thrown in a box & aren't really packaged that well, and with all that travelling they have to do, the packaging arrives dented sometimes. Luckily so far my products haven't arrive damaged. I would order more often if things arrived quicker and better packaged, but when I'm left with no other choice with certain brands, then I place an order - but sometimes feel like I'm taking a gamble.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.