Pixmania

Useless

I order online all the time and have very few problems, the one time I have used Pixmania I received a scanner/printer with a broken glass scanning bed, no damage to the shipping packaging to indicate a shipper mishandeling the box. The customer support has been hopeless! I've exchanged a few polite emails but It's now been 3 weeks since I received the scanner / printer, no resolution to the issue, in fact I had an email stating that the parcel had been lost although it's sitting signed for in my hallway! Customer support have stopped replying to me... I will not be using them again.

22 October 2012

Reply from www.pixmania.co.uk

Hello
Thank you for your review. I am sorry that you received your product in this condition. If you have received a damaged product we will open an investigation with the transporter and request that you send photos of both the product and the packaging. An investigation should take no more than 5 days once we have been given all the required documentation.
Please do not hesitate to contact me directly on rachel@pixmania.com with your order details so that I may review your file and the reason why it has not yet been resolved.
Best regards,
Rachel
Pixmania Mediator