It was with great disappointment that I had to send this email.
This item was ordered on the 6/10/12, and I understood that it would not have been dispatched until the 8/10/12, I did need this quite urgently, so I decided to have it delivered to my work address, unfortunately the item in question was not sent out until Friday 12/10/12, this would have been delivered to my office on the Saturday, when it would have been closed, so I did expect it to arrive today (Monday 15.10.12 )- but again .... nothing.
so I sent an email asking .. please would you update me on your how you intend to proceed with this? to which I did nor receive a reply, so I sent another Email on the 17.10.12 asking for a reply I then received an abrupt answer saying ''See our reply sent on the 15th - This item was sent by Royal Mail 1st class post on Friday. If they tried to deliver it on Saturday they would have left a card and you will have to organise a redelivery. Please call your local sorting office for advice'' From Tony.At this point I have to say , there was not a reply sent on the 15th
I did actually receive the pump ordered on the 16.10.12
it states on the web site that goods are dispatched the next day or will be informed the next day if there will be a delay, neither of these happened,
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