Jennifer Roy´s profile

Reviews (1)

Lowcostholidays

Do NOT believe website prices

Don't normally write reviews, but am really incensed by this company. We booked online for summer 2013, at a good price (£100 less than lastminute.com) but received a phone call almost 24 hrs later claiming the flights we had chosen were no longer available and we would have to pay an extra £400 to secure our holiday. Customer service was appalling and no attempt was made to respond to follow up emails. This was in addition to extra, hidden, charges at checkout including a 2.5% ( unavoidable) card handling fee and airline "taxes" of £60 which I had thought were already included. I know there are lots of positive reviews ( I checked before booking), but BEWARE. This company promise low prices, but I can vouch for the fact that the website prices can be misleading. Be prepared to pay more than you bargained for.....
Have now cancelled holiday and booked with easyjet for similar price. Will not use lowcostholidays again..

03 November 2012

Reply from Lowcostholidays

Hi Jennifer,
We are sorry to hear that you have not had a positive experience whilst booking your holiday.
When booking with lowcostholiday.com , we act as an agent on your behalf. Unfortunately if the airline fail to confirm the flight due to a fare increase, we would contact you as soon as possible to see if you wish to proceed. In this case you chose to cancel.
Again we apologise for any inconvenience this cased to you.

Jennifer Roy´s profile

profile image of Jennifer Roy
Jennifer Roy
Reviewer
1975
United States

About