Rebecca Warden´s profile

Reviews (1)

Argos

Worst quality and even worse customer service

I have had a lot of products from Argos, none of them are ever outstanding quality but you get what you pay for. However, we have had a terrible experience with them this year and we have vowed never to use them again. We purchased a wardrobe, along with another matching wardrobe, draw unit and bedside table, to prepare our house for the birth of our baby in January 2012. When we put the furniture together we noticed that one of the wardrobes was more difficult to put up than the other and that the doors did not hang correctly. My husband and my father have both tried to re-hang these doors but to no avail. Over the following months, the rail has collapsed several times, resulting in us having to drill new holes and completely re-hang the rail. We also hang nothing heavier than shirts on it as even so much as a pair of jeans causes it to collapse again. The shelves do not fit the width of the wardrobe space and continually fall from their pegs. The doors are quite obviously completely different heights and every time we have screwed the brackets in they come away from within days. To be honest, the wardrobe has been a complete nightmare.

Obviously with the upheaval of a new baby I have not had time to bring this matter to light until last month. We are now in the process of buying a new house but we have absolutely no intention of trying to move this wardrobe with us as it would frankly not survive the move.

I used the online complaint form and someone called me back almost straight away. To be fair, this agent was lovely and told me I could exchange the wardrobes from anything in the bedroom furniture section of the catalogue, including beds and childrens furniture. Every time I have spoken to them since then they have told me something different. I have just spoken to another lady who was frankly horrible to me and basically said she would only authorise an excahnge for another wardrobe, leaving us with mis matched furniture. I have just decided to send the lot to the tip and never ever deal with Argos again, I am frankly disgusted with them.

Rebecca Warden´s profile

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Rebecca Warden
Reviewer
1981
Leeds, United Kingdom

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