Steve Harmsworth´s profile

Reviews (1)

Global GPS

Very good,forgiving and professional customer service

I went on Tomtom's website looking for a new system and found Satnav easy very well recommended and trusted and my initial purchase was the Tomtom 9150 trucknav priced £380.00. After owning and using for a month in which it was more than a bit temperental (screen stalling repeatedly/wouldn't turn on several times etc) it then suffered a complete systems failure without any warning which after some digging round I found has been a common fault with this model, when I phoned satnav easy I was far from pleased and i'm ashamed to admit I took my anger out on them but to their credit they stayed calm and professional and didnt react in any way. Afterwards they asked me send back the unit/accessories with the box and they would do what they could to help me. I phoned back the next day and asked to speak to the same gentlemen as I owed him a big and unreserved apology, he recommended a garmin model which through no fault of his own wasn't suitable and I then went with a Tomtom XL and its a very good unit despite Tomtom taking the drivers itinery planning feature off all of its new models something which they will hopefully rethink for later models and/or offer an update for any customers that would like to have itinery planning. Lastly if any fellow HGV drivers take a chance with the Tomtom 9150 trucknav then GOOD LUCK !!!!!!!!!!!!!!!

Steve Harmsworth´s profile

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Steve Harmsworth
Canvey, United Kingdom