Lovefilm

great idea ruined by terrible customer service

have used in the past with great success and loved it . I left and was sent a promotion to return that I tried to redeem . This is where it all goes wrong for Lovefilm.
Numerous phonecalls and emails later , I still cannot use the promotion to return . The employees trot out the same scripted responses time after time. They do not actually read emails and contradict each others responses .
Terrible , I would not use again , very frustrating !