Lovefilm have been awful from go, what a mess; they couldn't organise a piss up in a brewery. It all started when a Lovefilm sales rep popped round our house on their door to door sales. She was lovely and asked if I went to the cinema a lot to which I explained I would like to but it was too expensive. She the told me with excitement that I could watch cinema releases with Lovefilm and I didn't hesitate to sign up with 3 months for the price of 1 and apparently, as she described, new releases coming out so often that she couldn't keep up with the numbers. As soon as I'd paid, in front of her, I went to find the cinema releases, asking her where they were. She told me not to be silly as nowhere could show movies the same time they were out at the cinema, but Lovefilm would be the first to get them on DVD. Well, since she'd just told me I could watch cinema releases that was lie number one and secondly, Lovefilm barely ever get new releases out- hardly the numbers she was talking about. In fact, since I'd last had an account years ago, there had been like 2 new movies put on the instant play. Also, Lovefilm are never the first to get cinema releases to DVD, it takes them AGES to get anything out. Just go and look on their site you can see for yourself.
Any way, after that bout of lying I called up Lovefilm who in all fairness, refunded my money and gave me the 3 months for free. I thought well, that's the end of it then how nice. But nope. For some reason, I can only get discs and the instant movies online, which all accounts should have access to, keep getting restricted. They fixed it for me once, but it keeps happening. I've had enough of it. On top of that, they sent my first DVD out to the wrong house, because the rep, despite being AT MY HOUSE got the address wrong. When they had finally sorted that out, they sent a couple of DVD's out- but they were the ones on my list which I had already seen on the instants. They then sent the same DVD out twice in a row! I've simply had it with these people, I couldn't imagine paying for a service like this with so many problems. Initially, I wasn't going to write a review, I was going to let them fix it but I've had enough after not being able to watch the movies online and getting the same one twice in the post. What a waste of everyone's time. Don't bother.
Tim LeComte found this review useful
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