After being a customer for 15 years, my uncle moved home and was told that he had verbally agreed to a further 2 year contract - he had not. When we asked for a copy of the recorded phone call - there was none. No records but still wanted to charge him over £400 for 2 year rental. They relented and now want to charge just under £100. Not one member of staff has been the least bit civil (most are just rude). Never, ever trust Chess Telecom. To treat a man in his 80s like this is apalling. He is now on holiday, terrified that he will owe an extortionate amount on his return. If this is not resolved IN WRITING in the next 10 days, I will be taking this to BBC's Watchdog on his behalf.
Once again the service from MedicAnimal was second to none. I had just a small order but nevertheless felt I was treated the same as a large order customer. Everything is easy and I was informed when my order was despactched. Would recommend MedicAnimal to anyone... and generally do!
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