Good communication telling us what stage the order / manufacturing / delivery was at. Deliverd on time and the delivery man was very helpful. Easy to put together and excellent quality. A good product which we hope will last many years.
I purchased an upright freezer in August 2012. Two weeks ago I got up to find the whole contents defrosted. They refused to refund the loss of food. Two days later (Friday) an engineer came out and told me he didn't do refrigeration! I called Comet and complianed about wasting my time and they phoned an endineer to get them to call me Monday.So I had to wait until Monday for another engineer to call to make an appointment for Tuesday. He came out and said he thought he knew what it was but the part was not in stock. When I asked how long it would take he said it could take days, maybe months. I phoned Comet again and they "escalated" my problem. On Wednesday they called to say the part was in stock and being sent to the engineer. I called said engineer (AMR) three times but he has not returned my calls. So another call to Comet today and they will "escalate" it again. I have called Consumer Direct who have advised me I am entitled to ask for a refund less a reasonable amount for the time I have had the freezer. Well I reckon it should last at least 5 years so £249 divided by 5 (years) and then by 12 (months) x 2 (for the 2 months it lasted) is £8.30. I'd be happy to accept £240. So I have called them again and asked to speak to a manager. I was told one would call me back in the next 4 hours. So I now have to wait around for them to deem to call me. DON'T BUY ANYTHING FROM COMET!!!
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