I made contact with regards to an item that a resin ornament had been smashed during delivery.
The representative initially replied the same day and asked what the item was made of. I replied immediately 'resin'.
Thus followed several emails sent by me over a period of two weeks-NO REPLY. Sorry I had one asking me exactly the same question that I had already answered' what was the item made of'? I then escalated this enquiry to a complaint where I was told that resin is a prohibited substance. I advised that I would not use the company again-and do you know what, I HAVE HAD NO REPLY.
Nick Lloyd found this review useful
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