Rex Stenner´s profile

Reviews (3)

Next Day Delivery - Don't Make Me Laugh !!!

I hate writing bad reviews, since it is normally so much better to complain to the company and get things sorted, but with they don't seem to care about the customer hence my note and before you say 'bad credit rating', trust me my credit rating is excellent.
I ordered a Samsung Galaxy S4 on 31st July and am still waiting !!!
I was asked for further details and proofs on 01st Aug, which I sent within an hour of the request - and waited. I chased on Monday and was told my proofs didn't meet requirements and that they had attempted to contact me on numerous occasions - no e-mails or missed calls (!). I sent further information that evening and received an e-mail saying proofs not good enough on Tuesday. I re-emailed new details that evening and waited and waited.
On 8th I chased and was told that the proofs had not been received, I e-mailed that instant and was told that the proofs had arrived and that they had almost completed the previous day and I might get my phone today, def Sat.
I have just re chased - originally told my proofs hadn't been received - told lady they had and oh yes, but they haven't finished proofs from the 7th yet - hmmm thought they almost had.
Must keep waiting - too stubborn to cancel the order now - they will fulfil !!!

If you want a phone and want it quickly with great customer service - DO NOT USE these guys.

Amazingly I cleared very quickly after this post and received the phone today. The bad feeling that I have with this process has gone slightly, but the bad CS agents I have spoken to have counteracted the nice helpful ones.

Still think it's only one star.

Deni Wortho found this review useful

15 August 2013

Reply from

Hi Rex,

We are sorry to hear that the service you have had has not been up to par, we will look into the delay that has caused your phone to take some time.
When extra proofs are required it comes via ourselves from the network who may have struggled to find some of your details.
We apologise for any hassle this has caused and will endeavour to complete you order as quickly as possible.

Kiddies Kingdom

Value, value

I was looking for a great value car seat for my daughter and followed Which? advice for the Kiddy Cruiserfix Pro. After searching the net I found an excellent price for the colour I was looking for at Kiddies Kingdom. Despatch was prompt and excatly as described. I cannot fault the service, product or price - GREAT Value

Mr Memory

Excellent service - need I say more?

I ordered 8Gb of laptop memory - not only was the price exceedingly competitive, it arrived far sooner than I thought. This is not the first time I have used Mr Memory and it surely won't be the last - would I recommend them to - without a doubt

23 October 2012

Reply from Mr Memory

Good Morning Rex,

I would like to thank you for taking the time and effort to leave a review. We really appreciate all feedback received and look forward to supplying you again in the future. 

Best Regards

Andi Tamplin - Compliance Manager

Rex Stenner´s profile

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Rex Stenner
Male, 1971
Worcester, United Kingdom