I had placed an order with the Burtons and payed an extra £6 for the item to be delivered on the monday as i would be in all day to collect the item. i checked on the tracking site and saw that the courier and had attempted delivery and would re attempt, this was simply not the case as i was in all day and no such person delivered any item.
I rang burtons as Hermes dont have any contact numbers and was told they would then come and deliver on tuesday, again i waited all day and no delivery came, rang burtons, they did refund the postage and packaging, but i still needed the item to come as i needed it for the wednesday evening. suggested to burtons to leave hermes as this was the second time i didnt recieve a parcel.
dont order from any online retailer that uses Hermes as you will not get your parcel when you would like if your lucky enough to receive it late!
Absolutely rubbish service and customer service is the worst as they do not have a direct contact number so i can locate the parcel!
Boycotting all shops that uses this S**T service.
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