peter´s profile

Reviews (1)

Bed SOS

broken mattress delivered covered in mud

We ordered 3 mattress's, 2 were ok, one was broken with one side flattened. Delivery guys tried to carry all 3 together and dragged them through mud and deposited them on our newly cleaned carpets - we have just moved in. Very disappointing.

24 October 2012

Reply from bedsos.co.uk

Hi Peter,

Thanks for your review. This is the first contact from yourself so we were unsure of this issue until you contacted us. To offer next day delivery we use professional couriers such as TNT and NightFreight. All beds should arrive clean and plastic wrapped to ensure safe arrival of our products.

If the bed is damaged please email is some images to customerservice@bedsos.co.uk and we can open a claim with the courier. Please also send any images of the carpets. The more information we have the better. Please sent these asap as we ONLY have 7 days from date of the goods being delivered to make a complaint against the courier.

Please note we can ONLY resolve issues that we are made aware of, it's impossible for us as a company or any company for that matter to resolve issues we are not informed about.

If you have any further questions please contact us on 0844 357 0428

Thanks
Danny

peter´s profile

profile image of peter
peter
Reviewer
United Kingdom

About