I had had about 20 prints made by theprintspace before, without any issues. They looked like what I saw on my screen, though I had never attempted to align the screen to printer in any way. My last two prints were the first on a different paper (Fuji C-type Matt) and turned out much darker and less saturated in key colours than I had in my smaller test prints. So I took the prints back and had a discussion about profiles. I was able to see my files on the Mac at theprintspace and see the difference between the profile that they have for the paper, compared to the default profile that is on my computer. I have now been able to download theprintspace profile files and can compare the expected look using "soft profiling". I have also learned about the possibility of doing test strip prints and that I should get one print done and check it before mounting or doing any others. I had expected more hand-holding through these processes than is obviously available with theprintspace service, though they did assist my learning to the extent they could. I think that these issues should be flagged very much more upfront in the website, rather than being tucked away in "video tips".
For the reprinting of the files, I had some additional support and was able to get the prints done to my complete satisfaction.
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