Took car insurance out with the company and all of a sudden I was now with a different company, performance direct. The monthly direct debit amount amounted to more than what I was quoted, and when I changed the cover to another car, they continued to debit my account twice even though I only had one car insured with them. Ended up cancelling the policy as they were total scam merchants, beware. They took money illegal from my account and are now chasing me for cancelling the policy. They did not appear to know what they were doing and changing the price of the policy, with the hope you would not notice.
Avoid at all costs.
Contacted the above company and sent them photos of the badly maintained property (villa zea Portugal) we rented for a week. They Replied with excuses such as wear and tear, however the property was quite run down. They also seemed to blame us for not contacting them during the holiday to highlight the faults. It is not up to the customer to highlight faults, if regular maintenance had been done, they would have been aware of faults. Plus I didn't want loads of different work being carried out when in the property. No offer of any compensation, just a thank you for highlighting faults. Very disappointed.
Odered a camera which stated was in stock, only to find out that item was not in stock. Cancelled immediately and over two weeks later are still waiting on my money back. Contacting my bank today regarding this payment. Phoning the company is futile as you have lenghty waits on the phone. The first person I got through to hung up on me, the second person informed me that as a big company it often took longer to refund money, surely a big company should be more efficient not less. When phoning, call their landline number 0115 871 4466. Avoid this company.
3 weeks on still no refund, despite them saying money was refunded 26th October, it wasn't refunded to my account, so WHERE'S MY MONEY
Sharon Askew found this review useful
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