Michael Cohen´s profile

Reviews (2)

Fastlec

Very good service

Providing the materials we want are in stock the delivery is quick. No problem. The only downside to buying of the internet is if there is product damage. You cannot take back and replace instantly as you can with a local merchant. You have to go through a rigorous returns procedure or purchase another unit and then apply for a credit. In fairness we are buying at a competitve rate to our local merchants, so you have to except certain problems that arise from deliveries.

13 June 2013

Reply from Fastlec

Hi Michael,

Thank you for taking the time to leave a review regarding your purchase.

Regarding your comments relating to returns, obviously we aim to pack and despatch goods in such a way that damage will not be caused during shipment but with the best will in the world accidents do sometimes happen and in these cases our returns policy designed to make this process as smooth as possible.

In most cases, replacement goods are sent out as soon as we become aware of the problem and our carrier is instructed to pick up the damaged items and return them to us when delivering the replacements.

Should it be that the item is temporarily out of stock we would endeavour to have replacements sent from our supplier direct to our customer, to minimise any delay, and again instruct the carrier to collect the damaged goods at the same time for return to us.

Should goods be discovered to have suffered damage shortly after installation or use, we have two methods of return for either replacement or refund, which we believe minimise delays and inconvenience.

A replacement can be ordered online as usual, a freepost label issued and a refund is processed on receipt of the faulty goods being received back into our stores or alternatively, the goods can be returned for replacement on receipt if time is not a critical factor.

We aim to make this exercise as fast and efficient as possible as we realise that it is, considerably more than, frustrating to have a new item arrive damaged or to fail almost immediately.

We always appreciate feed back from our customers as this allows us to constantly monitor and maintain our high levels of service and also to become aware of any areas that could be improved.

We hope you never need to use our returns procedure but would like to assure you that should this ever be the case, any goods damaged in transit would be happily replaced quickly, efficiently and with the minimum of fuss.

Thank you again for taking the time to review your purchase and we hope to see you back at Fastlec again in the future.

Regards
The Fastlec Team

FirstUtility

Incompetent Morons

My duel fuel tariff with British Gas was due to finish in early May of 2012. I looked through all the online tariffs to find FU as the cheapest provider. I first read all the reviews about FU before I signed up. The reviews were somewhat mixed, so I thought, lets give them a try. They cant be that bad. What a big mistake!!!

I signed up for their i save duel fuel tariff which was an online exercise and very simple to complete!! Not the case!! What I thought had been a simple process on my side of the deal, turned out to be an absolute nightmare for me.

They transfered the electric over to themselves and did not transfer the gas, which left me with no fixed tariff with British Gas.

Dispite endless emails the problem is not resolved.

To date I am still on a Standard tariff (whilst I wait for FU to get their act together), which is double what I was paying with the original duel fuel tariff with BG.

Once and if these morons finally transfer the gas over to themselves I will have paid approximately £300.00+ to British Gas which is over and above what I am paying FU per month.

As we are now in October and the duel fuel should have commenced in May, I have very little faith in these people to actually get the job done.

Avoid FU at all costs fellow consumers.

29 October 2012

Reply from First Utility

Dear Mr Cohen,

Thank you for bringing this to our attention and please accept our sincere apologies for the problems you have experienced with your transfer to date. Your case has been passed to our Consumer Affairs team and they have emailed you directly with an update.

Kind regards,
Customer Services First Utility

Michael Cohen´s profile

profile image of Michael Cohen
Michael Cohen
Reviewer
1956
Hoyland Nether, United Kingdom

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