Alice Bignami´s profile

Reviews (2)

Beauty Time Therapies

Jane Iredale Pure Pressed Compact Powder

Item cheaper than in store. Fast delivery. Excellent quality product.

07 August 2013

Reply from beautytimetherapies.co.uk

Dear Alice,

Thank you for the review, this is greatly appreciated. We are pleased to hear you are overall happy with the service you have received from Beauty Time Therapies.

Kind Regards,


Sam & Paul

Hqhair

Customer service needs a boost

I recently placed two orders on the same day and I experienced some frictions. When I received the first parcel one item was missing and when I contacted them over the phone they told me to wait till I had received the second parcel to see whether the missing item was in there. The day after I received the second parcel but the missing item was not in there either so I contacted them by ie-mail. the following day they replied and said that the missing item had been left out by mistake and that it was on its way. The item arrived the day after. I did not found the customer service over the telephone particularly helpful but they were able to answer my query better by e-mail. Another issue was that one of the item I received (a single creamy eyeshadow by Nars) had two finger prints (like shimmery powder ones) on the eyeshadow case. Inside the case the eyeshadow was intact so I did not send it back even though it was clear that this was an item that had been opened and then returned by a previous customer. Does customer service not check their returned items?

Alice Bignami´s profile

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Alice Bignami
Reviewer
1973
Warwick, United States

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