I recently placed two orders on the same day and I experienced some frictions. When I received the first parcel one item was missing and when I contacted them over the phone they told me to wait till I had received the second parcel to see whether the missing item was in there. The day after I received the second parcel but the missing item was not in there either so I contacted them by ie-mail. the following day they replied and said that the missing item had been left out by mistake and that it was on its way. The item arrived the day after. I did not found the customer service over the telephone particularly helpful but they were able to answer my query better by e-mail. Another issue was that one of the item I received (a single creamy eyeshadow by Nars) had two finger prints (like shimmery powder ones) on the eyeshadow case. Inside the case the eyeshadow was intact so I did not send it back even though it was clear that this was an item that had been opened and then returned by a previous customer. Does customer service not check their returned items?
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