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Looking4Parking - Airport Parking

Never use you again

When we dropped our car off we had no problems however this was totally the opposite when trying to collect our car. From first contact when we landed at 5pm I was told to ring back when we had cases, that was fine. However when I tried calling 45 mins later I could not get through as it was constantly engaged when I finally got through I was told there was a slight delay but it took an hour and fifteen mins to get our car back. I was tempted to report it stolen. At no time was I told it would be this long and was just left waiting at the collection point with a hungry disabled child. Not happy at all and will never use you again. It would have been quicker to get the train.

25 October 2012

Reply from Looking4Parking.com

Good morning Duignan,

I am very sorry to hear about your problems whilst using Gatwick GLS Meet and Greet.

As booking agents for this service, Looking4Parking take all customer complaints very seriously and customer satisfaction is of the utmost importance to us.

We have passed this complaint onto the vendor and we are looking into this incident for you. I hope that we can reach a speedy conclusion that is satisfactory.

Kind regards
Lee-Ann
Customer relations

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eamonn
Reviewer
United Kingdom

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