When we dropped our car off we had no problems however this was totally the opposite when trying to collect our car. From first contact when we landed at 5pm I was told to ring back when we had cases, that was fine. However when I tried calling 45 mins later I could not get through as it was constantly engaged when I finally got through I was told there was a slight delay but it took an hour and fifteen mins to get our car back. I was tempted to report it stolen. At no time was I told it would be this long and was just left waiting at the collection point with a hungry disabled child. Not happy at all and will never use you again. It would have been quicker to get the train.
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