Vanessa MacKenzie´s profile

Reviews (1)


Great Service and Communication

After having major problems with Dreams and having to return a faulty bed, I was very reluctant to order another bed. However, I saw on tesco direct the perfect bed for my sons new room. When ordering I was prompted that I had unused vouchers and would I like to use them for this purchase. I had £71 of vouchers to use - bonus :) I got to checkout and got to pick my delivery day which was only 5 days away (could have picked and earlier one). However the next day we had a call from the delivery company (to say I felt sick was an understatement) they said that Tesco had made a mistake as I should not have been offered delivery that day as they were not in my area that day and could they rearrange delivery. Luckily it was for the next day. They told me that the driver would phone me an hour before delivery so that I did not have to stay in the house to wait for it. True to their word the driver called me to say he was on his way.

Why can't all deliveries be this easy - well informed and true to their word. Would recommend to friends and will certainly use them again - thank you

Vanessa MacKenzie´s profile

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Vanessa MacKenzie
Female, 1975
United Kingdom