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Reviews (1)

Outdoor World

Quality - tick; updates - tick; helpfulness; tick; delivery - TICK! Happy customer.

I spent ages looking for a medium sized replacement for the very large family tent that we no longer need as the kids are older now. The Vango Orchy seemed to be just the ticket, and Outdoor World still had it in stock despite Vango having discontinued it a year or so ago. I rang them up to confirm the stock and to enquire as to colour and specifications, and got a very helpful detailed response. Following my order (very easy online) I got a text confirming delivery would be in a day or so, together with the option to amend the delivery date by a very simple text method. I needed to do this, and the revised date was immediately given, together with confirmation that I'd get a one-hour window for delivery on the day of delivery.

I then needed to find out about a Vango accessory (extension canopy), and although Outdoor World didn't have it in stock (discontinued by manufacturer) they were able to give me a helpful email with contact details of alternative sources that might be able to help.

I put the tent up at the weekend (it's a one-man job if you know what you're doing, or two people at a push - very easy and intuitive to assemble), the day after delivery, and everything is in full working order - an excellent 3-season tent which would easily take 2 adults and 3 young kids (or five adults who have need to have absolutely NO qualms about personal space as they'd be squished right up to each other! To be fair, the tent's dimensions are freely available on the Outdoor World website for buyers to make their own minds up). The tent's bag (as provided by the manufacturer Vango) is hilariously small, and the tent, poles and pegs will never go back into it again without a vacuum packing device. However, this is nothing to do with Outdoor World, who provided an exceptionally good end to end service. I'm delighted to endorse them.

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Harkarn Sumal
United Kingdom