I ordered a Billabong wetsuit, gloves and socks from wetsuitoutlet on a Tuesday quite close to Christmas. I opted for standard delivery (3 working days) though next working day delivery was available at a premium. My goods were delivered at noon on Wednesday!! Product quality is excellent and all goods as described. The only niggle for me is that the Parcelforce tracking number that the seller emailed me didn't work, it was an incomplete tracking reference. In the event, it was not really an issue. Will buy from them again and will definitely recommend.
Initial impressional were good. Order was processed quickly and goods were 'out for delivery' the next working day after the order was placed. Goods had not arrived by midday so checked the courier company's tracking website. Goods delivered to my 'front porch' at 10.40am. I don't have a front porch! Called the courier. USELESS! Called MedicAnimal and spoke to 4 different people for 10 minutes each at various points during the day. All but one was inept and/or unhelpful. I asked to cancel my order and to receive a refund and was told no, we need to wait to see what happened to the goods! First and last time with this shambles! Haven't yet received my refund (and the goods never turned up!).
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