I ordered a product from Surfdome on the 22nd with a Next Day delivery, I ordered late however, so i knew i wouldnt recieve the package till the 24th. Through emails from Surfdome, and using DPDs tracker I was kept up to date of what was happening.
23 Oct expresspak - dpd next day
24 Oct 04:56 Birmingham Your parcel has arrived at the local depot
25 Oct 01:58 Hub 3 - Birmingham Your parcel has been received at our sortation hub
25 Oct 07:11 D**** Your parcel has arrived at the local depot
25 Oct 09:34 D**** Your parcel is on the vehicle for delivery
The estimated time of arrival is between 11:50 - 12:50
Out For Delivery e-mail response & Out For Delivery SMS response notification sent
Looking at this, the package spent 21 hours sitting around in Birmingham...Why wasn't it on its way to my local depot.
To also add to this, I was messaged with the time of delivery today. as you can see above. Its now 13:10, according to the website its been out on delivery since 09.34 . The Depot is 15 minutes away from my house.
If I chose the Royal Mail option it would be here by now for free
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.